Airah Bespoke Beds (“Airah Bespoke Beds,” “we,” “us,” or “our”) operates this website and online store, including all content, features, tools, products, and services offered through it (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide an efficient and secure shopping experience.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, interact with us, or use any of the Services.
If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs how your personal information is handled.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect or Process
“Personal information” refers to data that identifies or can reasonably be linked to you. It does not include de-identified or anonymized information.
Depending on your interactions with the Services and applicable laws, we may collect the following categories:
Contact Information
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Name
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Billing & shipping address
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Email address
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Phone number
Financial Information
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Credit/debit card details
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Payment confirmation
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Transaction and billing details
Account Information
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Username and password
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Security questions
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Preferences and settings
Transaction & Order Information
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Products viewed or added to cart/wishlist
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Purchase, return, exchange, or cancellation history
Communications
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Information shared when contacting customer support or messaging us
Device & Technical Information
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IP address
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Browser type
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Device details
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Network information
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Cookies and similar technologies
Usage Information
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How you browse, navigate, and interact with the Services
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Click activity, time spent, and pages viewed
2. How We Collect Personal Information
We collect information from the following sources:
Directly From You
When you create an account, make a purchase, contact us, subscribe to emails, or submit information in forms.
Automatically Through the Services
Via cookies, tags, pixels, and your device when browsing our site.
From Service Providers
Including payment processors, marketing tools, analytics services, and fulfillment partners.
From Third-Party Partners
Marketing partners, advertising networks, and integrations such as social media logins.
3. How We Use Your Personal Information
To Provide and Improve the Services
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Process orders and payments
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Manage your account
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Ship products and facilitate returns
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Remember your preferences
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Personalize your shopping experience
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Enable product reviews
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Improve website performance and features
Marketing & Advertising
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Send marketing emails, SMS, or postal promotions
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Display personalized ads across websites
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Recommend products based on browsing history
You may opt out of marketing communications at any time.
Security & Fraud Prevention
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Authenticate users
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Detect, prevent, and investigate fraudulent or malicious activity
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Secure accounts and transactions
Communication & Customer Support
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Respond to inquiries
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Provide order updates
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Maintain our customer relationship with you
Legal Compliance
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Respond to legal requests
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Enforce our policies
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Comply with relevant laws and regulations
4. How We Share Personal Information
We may disclose your information to:
Service Providers
Such as:
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Shopify
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Payment processors
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IT and hosting providers
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Analytics platforms
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Customer support tools
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Shipping and fulfillment partners
Business & Marketing Partners
To support targeted advertising and promotional campaigns.
Third Parties You Authorize
Such as:
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Social media integrations
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Apps or tools you choose to connect with
Affiliates & Corporate Group Companies
In Business Transactions
Such as mergers, acquisitions, asset transfers, or bankruptcy proceedings.
Legal or Safety Reasons
To comply with laws or protect our rights, users, or the public.
5. Relationship with Shopify
Our store is hosted on Shopify, which collects and processes personal information to power our website and enhance your shopping experience.
Shopify may process your information independently for:
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Platform improvement
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Security
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Personalized advertising across Shopify-powered stores
For details on Shopify’s data practices, visit:
Shopify Consumer Privacy Policy
Shopify Privacy Portal (for rights requests)
6. Third-Party Links
Our site may contain links to external websites not operated by Airah Bespoke Beds.
We are not responsible for the privacy or security practices of those websites.
Please review their privacy policies before providing personal information.
7. Children’s Data
Our Services are not intended for individuals under the age of majority in your jurisdiction.
We do not knowingly collect information from children under 16.
If you believe a child has provided personal information, please contact us for deletion.
8. Security & Retention
While we implement safeguards to protect your information, no system is completely secure.
We retain personal information only as long as necessary to:
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Provide the Services
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Comply with legal obligations
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Resolve disputes
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Enforce policies
9. Your Rights and Choices
Depending on local laws (e.g., UK, EU, US state laws), you may have the right to:
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Access / Know what information we hold
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Delete your personal information
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Correct inaccurate data
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Opt-out of marketing communications
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Receive a copy (Portability) of your data
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Object or restrict processing (UK/EU rights)
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Withdraw consent where processing is based on consent
To exercise your rights, contact us at the email listed below.
We may verify your identity before fulfilling your request.
10. Complaints
If you have concerns about how we handle your data, please contact us first.
Depending on your location, you may also file a complaint with your local data protection authority.
11. International Transfers
We may transfer your data outside your country.
For UK/EU transfers, we rely on approved mechanisms such as:
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Standard Contractual Clauses (SCCs)
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UK International Data Transfer Agreements (IDTAs)
12. Changes to This Policy
We may update this Privacy Policy periodically.
The “Last Updated” date will be revised to reflect changes.
13. Contact Us
If you have questions or wish to exercise your privacy rights, contact us at:
📩 Email: sales@airahbespokebeds.com
